How algorithms are being used to deny health insurance claims in bulk

Federal data shows that health insurance companies denied more than 49 millions claims in 2021, but customers appealed less than 0.2 percent of them. Investigative journalists at ProPublica found that the insurance company Cigna is using an automated system to assess, and often deny, claims in bulk. Reporter Maya Miller joins Ali Rogin to discuss the findings.

Pro Publica is collecting comments from health insurance policy holders who have had their claims denied – share your experience here: ProPublica.org/healthinsurance. 

Stream your PBS favorites with the PBS app: https://to.pbs.org/2Jb8twG
Find more from PBS NewsHour at https://www.pbs.org/newshour
Subscribe to our YouTube channel: https://bit.ly/2HfsCD6

Follow us:
Facebook: https://www.pbs.org/newshour
Twitter: https://www.twitter.com/newshour
Instagram: https://www.instagram.com/newshour

Subscribe:
PBS NewsHour podcasts: https://www.pbs.org/newshour/podcasts
Newsletters: https://www.pbs.org/newshour/subscribe